Leadership Development & Customized Trainings
Deepen Self-Awareness and Leverage Team Diversity
We partner with our clients to elevate performance.
Bridge LEADERSHIP DEVELOPMENT WORKSHOPS lift team members to new levels of performance through fun, engaging training sessions.
Customized programs will help you take advantage of your team’s diverse personalities and skill sets. Where appropriate, we incorporate HOGAN ASSESSMENTS, employee feedback surveys, the TKI conflict mode assessment, and other best-in-class tools to deepen team learning. We’ve designed training programs and workshops to help our clients with issues like
❒ Building Trust
❒ Communication and Collaboration
❒ Conflict Resolution Skills
❒ Giving and Receiving Feedback
❒ Setting Meaningful Goals
❒ Shared Accountability for Team Results
Our EMPATHY TRAININGS are some of the most popular. All humans are hardwired to empathize with other humans. But with the help of recent neuroscience breakthroughs, we can all improve our empathy competence and learn new ways to benefit from connection.
When we strengthen our empathy skills, good things happen. We are better able to hear our customer’s needs and preferences. We can deliver feedback to our team members in ways that will lower defenses and set up a positive culture for performance improvement. Our colleagues and customers will feel heard and appreciated.
“The Empathy Training and Confidence in Communication trainings we started within Customer Care proved so successful that these trainings and materials are now used across the company.”
— Anne Cooper, Sr. Director of Global Customer Care at Anaplan (NYSE: PLAN)
We help great teams get even better. Are you ready?
CASE STUDY: Strengthening Anaplan's Customer Care Team
As a leader, regardless of age, tenure or experience, to ensure success you have to depend on a global village. The people you choose to invite into your village should help propel your team to success by filling gaps not available within your own company and even your own skillset as a leader. For me, Laura Grisolano has been an essential part of my global village many times and in many ways.
I was the first person in the role of Sr. Director of Global Customer Care at Anaplan when I took the role 2.5 years ago. While the teams under the Care umbrella had all existed separately, for the first time these groups were brought under a single leader with a single vision, culture, strategy, etc. There was resistance to change and we needed to find a common language to move forward. This is where Laura was brought in, and the power of her work was to expedite change and elevate my team into the successful, cohesive and healthy organization it is today.